About Our Dresses

Can I order my dress by phone?

Yes! We’d be happy to take your order by phone. You can reach us by phone at (210) 340 0480.

How do I know what size to order?

To determine your size for a particular dress we recommend that you have your bust,waist and hips measurements taken and compare them to the measurements found on the size chart for that dress. To pull up the size chart click on, “What’s My Size,” next to the size selector on the page of the dress you are interested in. Sizing varies by designer and style, so be sure to consult the chart for the dress you are interested in. We recommend choosing the size that comfortably fits all of your measurements. If you are between sizes we recommend choosing the larger size so you can have the dress altered by a tailor or seamstress for a perfect fit.


How do I determine my measurements?
We recommend having your measurements taken by a professional tailor or seamstress or having someone help you take them. Measurements should be taken in the undergarments you plan to wear under your dress. Make sure to keep the measuring tape comfortably loose, like you’d want your dress to fit. Bust Measurement – Standing up straight, with your arms at your side, measure the fullest part of your chest and around your back. Waist Measurement – Measure the narrowest part of your torso or where your waist creases when you bend to the side. Hips – Standing up straight, measure around the fullest part of your hips.

According to the size chart I am a different size than I am used to wearing. Why is that?

Dresses are sized differently than regular clothing so the best size for you might not be the one you’re used to wearing. We recommend that you choose your size based on your measurements and the dress’ size chart.

How long are the dresses?

Length varies by the style and designer, however full-length gowns generally measure 55-60″(140-152cm) contact us from the collarbone to the bottom hem and short dresses range from 27-32″(68-80cm). to request the length of a particular design

How can I tell what kind of fabric a dress is made of?

If the type of fabric is not included in the product description we would be happy to find out for you.  Contact us to request more information.

Can I order a dress to my measurements or design specifications?

The dresses on our site are only available in the style, colors and measurements shown on the site. Our designers are unable to accommodate special requests for design. You may be able to have a dress altered to your liking by a professional tailor or seamstress.


What is your return process?

Please view our return policy page for our full return policy.

Stock Availability

Are all of the dresses on the site available now?

Many of the styles on our website are available to reach you within 3-10 business days with our standard shipping, however everything is subject to stock availability and some sizes and colors may not be available for immediate shipment. contact us to find out the estimated ship date for the dress you are interested in. Please include the style number, size and color of the dress and the date you plan to wear the dress (your “wear date”).

Domestic Shipping

How long does standard shipping take?

Orders placed with standard ground shipping take 3-10 business days to reach you.
(Ground shipping does not apply to Alaska or Hawaii.)

International Orders

Do you ship internationally?

We ship worldwide using UPS or DHL. Shipping takes 5-7 business days.

Payment Information

What methods of payment do you accept?

Currently our only method of payment is PayPal.  We will be accepting Visa, Mastercard, American Express, and Discover soon.

I have an Order

I’ve placed my order. Now what?

Thank you for shopping with Shangrila-Dresses.com.  You will receive and order confirmation via email.  Once your order has been processed you will receive another email with your estimated ship date or should your dress not be available for your indicated wear date, a request from us as to how to proceed with your order.